Please read these Terms of Service ("Terms") carefully before using the Unified Care Services website or Patient Portal. By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.
1. About Unified Care Services
Unified Care Services ("UCS," "we," "our," or "us") provides home medical equipment (HME), complex rehabilitation technology, and pharmacy services to patients and their caregivers. These Terms govern your use of our website at unifiedcareservices.com and our Patient Portal.
2. Eligibility & Account Registration
To use the Patient Portal, you must be:
- A current or prospective patient of Unified Care Services, or an authorized caregiver or guardian acting on behalf of a patient.
- At least 18 years of age, or a minor whose parent or legal guardian has provided consent.
- Able to provide accurate, current, and complete registration information.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at info@unifiedcareservices.com if you suspect unauthorized access.
3. Permitted Use of Services
You may use our website and Patient Portal only for lawful purposes and in accordance with these Terms. You agree not to:
- Use the services for any fraudulent, unlawful, or unauthorized purpose.
- Access or attempt to access accounts, systems, or data belonging to other users.
- Introduce viruses, malware, or any other harmful code into our systems.
- Interfere with or disrupt the operation of our website, Portal, or servers.
- Scrape, harvest, or collect information from our website without our written consent.
- Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
4. Patient Responsibilities
As a patient or authorized caregiver using our services, you agree to:
- Provide accurate and complete personal, health, and insurance information required to deliver your care.
- Notify us promptly of any changes to your contact information, insurance coverage, or health status that may affect your equipment or services.
- Use medical equipment only as directed by your prescribing physician and in accordance with provided instructions.
- Contact us immediately if equipment malfunctions, is damaged, or poses a safety concern.
- Return rented equipment in good condition upon discharge or when no longer medically necessary.
- Comply with applicable insurance requirements, including obtaining necessary authorizations and referrals.
5. Patient Portal Access
The Patient Portal allows you to securely view account information, request resupply, and communicate with our team. Portal access is provided as a convenience and may be modified, suspended, or discontinued at any time. We are not liable for any inability to access the Portal due to maintenance, technical issues, or circumstances beyond our control.
The Portal uses SMS-based two-factor authentication for account security. By registering, you consent to receive one-time passcode messages at the phone number you provide. Standard message and data rates may apply.
6. Medical Disclaimer
The content on our website and Patient Portal is provided for general informational purposes only and does not constitute medical advice. It is not a substitute for professional medical diagnosis, treatment, or care. Always seek the guidance of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition or treatment plan.
UCS does not provide medical advice, diagnoses, or treatment recommendations through our website or Portal. Equipment and services are provided only pursuant to valid prescriptions and authorizations from licensed healthcare providers.
7. Insurance & Billing
We will bill your insurance on your behalf for covered services. You are responsible for any applicable co-payments, deductibles, co-insurance, or non-covered charges. By providing your insurance information, you authorize UCS to submit claims and receive payments on your behalf. It is your responsibility to understand your insurance benefits and coverage limitations.
8. Intellectual Property
All content on our website and Patient Portal — including text, graphics, logos, images, and software — is the property of Unified Care Services or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.
9. Privacy
Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the collection and use of your information as described in the Privacy Policy. We handle all Protected Health Information (PHI) in compliance with HIPAA.
10. Limitation of Liability
To the fullest extent permitted by law, Unified Care Services and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website, Portal, or services — including but not limited to loss of data, loss of revenue, or personal injury — even if we have been advised of the possibility of such damages.
Our total liability to you for any claims arising under these Terms shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.
11. Disclaimer of Warranties
Our website and Patient Portal are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the services will be uninterrupted, error-free, or free of viruses or other harmful components.
12. Indemnification
You agree to indemnify, defend, and hold harmless Unified Care Services and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with your use of our services, your violation of these Terms, or your violation of any rights of another person or entity.
13. Modifications to Terms
We reserve the right to update or modify these Terms at any time. We will post the revised Terms on this page with an updated effective date. Your continued use of our services after changes are posted constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Miami-Dade County, Florida.
15. Contact Us
If you have questions or concerns about these Terms of Service, please contact us:
- Unified Care Services
- 10650 NW 29th Terrace, Doral, FL 33172
- Phone: 1-888-245-7553
- Fax: 855-262-7006
- Email: info@unifiedcareservices.com