Unified Care Services ("UCS," "we," "our," or "us") is committed to protecting the privacy and security of your personal and health information. This Privacy Policy describes how we collect, use, share, and safeguard information when you visit our website, use our Patient Portal, or receive our home medical equipment and pharmacy services.
1. Information We Collect
We may collect the following types of information:
- Personal Identifiers: Name, address, date of birth, phone number, and email address.
- Health Information: Medical diagnoses, prescriptions, insurance information, and equipment orders — collected to provide and coordinate your care.
- Account Information: Patient Portal login credentials and account preferences.
- Device & Usage Data: IP address, browser type, pages visited, and time spent on our website (collected via cookies and analytics tools).
- Communications: Records of phone calls, emails, or messages you send us.
2. How We Use Your Information
We use your information to:
- Provide, coordinate, and improve your home medical equipment and pharmacy services.
- Process orders, resupply requests, and insurance claims.
- Operate and secure the Patient Portal, including SMS two-factor authentication.
- Communicate with you about your account, equipment, and care.
- Comply with applicable federal and state laws, including HIPAA.
- Detect and prevent fraud or unauthorized access.
3. HIPAA & Protected Health Information
As a healthcare service provider, we are subject to the Health Insurance Portability and Accountability Act (HIPAA). Your Protected Health Information (PHI) is handled in accordance with our HIPAA Notice of Privacy Practices, available upon request. We use and disclose PHI only as permitted or required by law.
4. SMS Communications
We may send SMS text messages solely for account authentication (one-time passcodes). We do not send marketing text messages. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. We do not share, sell, or provide your mobile phone number to third parties for marketing purposes. All SMS communications are TCPA-compliant.
5. How We Share Your Information
We do not sell your personal information. We may share information with:
- Healthcare Providers & Insurers: To coordinate your care and process claims.
- Service Providers: Vendors who assist us in operating our website, Portal, and services — bound by confidentiality agreements.
- Legal Requirements: When required by law, court order, or government authority.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with continued privacy protections.
6. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve functionality and analyze usage. You may control cookie settings through your browser. Disabling cookies may affect some website features. Our first-party visit tracker honors browser Do Not Track and Global Privacy Control signals. Third-party analytics may use separate controls.
The private website reporting tool records page paths (not URL query strings), approximate monthly browser identifiers, device category, selected link interactions and approximate time when a page is visible and active. To estimate city and country, the website temporarily sends the visitor's network address to an IP geolocation service; it does not save the raw IP address in its reporting tables. City estimates may be unavailable or inaccurate. Admin reporting is limited to authorized staff. Sample figures are fictional and kept separate from actual visit and callback records.
Website callback requests saved for staff follow-up include only name, phone number and non-medical callback preferences. Medical, equipment, insurance and other free-text details entered in older public forms are not included in the callback record. Email notifications are not yet enabled for these submissions.
7. Data Security
We implement industry-standard administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. Our Patient Portal uses encrypted connections (HTTPS) and SMS-based two-factor authentication. No method of transmission over the internet is 100% secure; however, we are committed to protecting your data to the fullest extent practicable.
8. Data Retention
We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Health records are retained in accordance with applicable state and federal law.
9. Your Rights
Depending on your state of residence, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your information (subject to legal and regulatory obligations).
- Opt out of certain data sharing practices.
- Receive a copy of your HIPAA Notice of Privacy Practices.
To exercise these rights, contact us at info@unifiedcareservices.com or call 1-888-245-7553.
10. Children's Privacy
We serve pediatric patients as part of our care programs. We collect children's health information only as necessary to provide medical equipment and services, and only with parental or guardian consent as required by law. We do not knowingly collect personal information from children for marketing purposes.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised effective date. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
- Unified Care Services
- 10650 NW 29th Terrace, Doral, FL 33172
- Phone: 1-888-245-7553
- Fax: 855-262-7006
- Email: info@unifiedcareservices.com