SMS Opt-In Disclosure

Full details on our SMS messaging program and your rights

Effective Date: January 1, 2025  |  Last Updated: January 1, 2025  |  Questions? info@unifiedcareservices.com or 1-888-245-7553

This SMS Opt-In Disclosure describes how Unified Care Services ("UCS," "we," "our," or "us") uses SMS text messaging in connection with our Patient Portal. By consenting to receive SMS messages, you acknowledge and agree to the terms described below.

1. Program Description

Unified Care Services operates an SMS two-factor authentication (2FA) program for the UCS Patient Portal. When you log in to the Patient Portal, we send a one-time passcode (OTP) via SMS to the mobile phone number associated with your account. This passcode is required to verify your identity and protect your Protected Health Information (PHI).

Message Type: One-time passcodes (OTPs) for account authentication only.

Purpose: Identity verification and account security — not marketing.

We do not send promotional, marketing, or advertising text messages.

2. Sender Information

All SMS messages are sent from the following number on behalf of Unified Care Services:

3. How to Opt In

You opt in to receive SMS verification codes by checking the consent checkbox presented at login on the UCS Patient Portal. The consent language reads:

"I consent to receive a one-time SMS verification code from Unified Care Services to access my Patient Portal. Message frequency varies based on login attempts. Message & data rates may apply. Reply STOP to opt out or HELP for assistance. Consent is not a condition of receiving healthcare services."

The verification code will not be sent until you check this box. Opt-in cannot be bypassed. You must consent each login session.

4. Message Frequency

Message frequency varies based on your login activity. You will receive one SMS message per login attempt when using two-factor authentication. You will not receive any SMS messages unless you are actively attempting to log in.

5. Message & Data Rates

Message and data rates may apply depending on your mobile carrier and service plan. Unified Care Services does not charge for SMS messages; however, your wireless carrier may charge standard messaging or data fees. Please contact your carrier for details.

6. How to Opt Out

You may opt out of receiving SMS messages from Unified Care Services at any time using any of the following methods:

After opting out, you will receive a final confirmation message. You will not receive further SMS messages unless you opt in again at login. Please note that opting out of SMS may prevent you from completing two-factor authentication, which is required to access the Patient Portal.

7. How to Get Help

For questions or assistance regarding our SMS program, you may:

8. Privacy & Data Sharing

🔒 We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.

Your mobile phone number is collected and used solely to deliver one-time passcodes for account authentication. All SMS communications are HIPAA-protected. Your phone number is handled in accordance with our Privacy Policy and applicable federal and state law, including HIPAA.

We may share your phone number with our SMS service provider solely for the purpose of delivering authentication messages on our behalf. Such providers are bound by confidentiality agreements and are prohibited from using your information for any other purpose.

9. TCPA Compliance

Our SMS messaging program is operated in full compliance with the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and applicable Federal Communications Commission (FCC) regulations. Specifically:

10. Supported Carriers

SMS messages are supported by most major U.S. wireless carriers, including but not limited to AT&T, T-Mobile, Verizon, Sprint, Boost Mobile, U.S. Cellular, MetroPCS, and others. Carrier support may vary; contact your carrier for details.

11. Changes to This Disclosure

We may update this SMS Opt-In Disclosure from time to time to reflect changes in our practices or applicable law. We will post the updated disclosure on this page with a revised effective date. Continued use of SMS-based authentication after changes are posted constitutes your acknowledgment of the updated terms.

12. Contact Us

If you have questions or concerns about our SMS program or this disclosure, please contact us: